DISPATCHER
Berry & Smith - an exceptional employer
Berry & Smith - an exceptional employer
Established in 1954, Berry and Smith Trucking Ltd. is a family owned and operated transportation company providing class leading transportation services to our customers throughout North America. We are in our third generation and have deep principles of treating staff and customers with respect. We are seeking a full time organized and professional dispatcher out of our head office in Penticton, BC.
This position will be accountable for ensuring that the needs of Berry and Smith, its customers and drivers are being met. Dispatchers will schedule our drivers around numerous constraints in order to achieve safe on-time deliveries for our customers.
Working with customers to achieve logistics solutions.
Scheduling drivers on loads that will maximize their utility to the company, factoring in skills and abilities and driver preferences.
Maintaining and enhancing customer relationships and problem solving through issues.
Monitor driver’s locations through GPS software and phone contact and adjust pickup and delivery appointments if needed.
Dispatch equipment around maintenance and service intervals.
Ongoing training of drivers with changing procedural standards.
Finding loads for Berry and Smith Trucks and assisting in sales.
Assisting drivers with routing directions, problem solving delivery or pickup issues and communicating service requirements to drivers.
Monitor road conditions, construction zones and incidents that may cause drivers to re-route.
Previous experience in trucking industry preferred.
Comprehensive understanding of trucking industry throughout Canada and US: familiarity with US and Canadian Hours of Service rules, National Safety Code, Canada Labor Code, Safety and Compliance factors and Weight and Dimension regulations across Canada and the US.
Composure under pressure and ability to make quick, logical decisions.
Strong organizational skills: time management, project planning and multi-tasking capability.
A team player with ability to effectively communicate with personnel, co-workers and customers in a professional manner.
Excellent computer skills.
Ability to perform sales, both telephone and direct contact.
Flexibility to work hours as required and dictated by the job and availability to be on call for after-hours telephone calls.
Ability to travel on a limited basis for meetings with customers and working with other offices.
Satisfactory results from a criminal record search.
Preparedness to work on a six-month probation period.
Good physical and mental health and have satisfactory results from a doctor’s and/nurses medical.
Compliance with Company’s Drug and Alcohol policy.
Berry and Smith offers competitive salary and benefits as well as profit sharing. The salary offered will based on the level of experience. Thank you for considering Berry and Smith Trucking Ltd.
Berry & Smith is one of the best companies I’ve worked for. They have a very family-oriented atmosphere. Everyone is extremely helpful and approachable, from upper management all the way to the bottom - they get you what you need when you need it. There’s nothing you can bring up that isn’t important to them. I highly recommend working for them if you have the opportunity.
Kevin - Owner-Operator
This isn’t just a job, it’s my life. Knowing I can come here and feel like it’s my brother that runs the company and not just my boss…. it feels good. I’ve been to places I never thought I’d see and pull things I never thought I’d be able to pull. The opportunities I’ve been given to prove myself have really contributed to my personal growth and it’s been amazing. I highly recommend working for Berry and Smith. You can’t beat the environment here. They are professional and its about not only profit, but they genuinely care about serving people and making sure they’re happy.
Chris F. - Truck driver
Berry & Smith think highly of their employees and they believe in investing in us for the company to survive - and that’s why we have survived so long. That’s the beauty of this company. They are understanding, trusting, and have an open-door policy. Opinions are wanted here, not discouraged. They are a family to me. They do anything for us, and we do anything for them. It’s a good place to be. Family values are a true feeling here.
David M. - Lead hand
Berry & Smith is a great family-oriented company. They are wonderful people to work for and we get treated very well here. I recommend working here because we are a team, and all the staff are great to work with. They treat everyone fairly whether you’ve been here for decades, or you just started. We are all respected.
Bonnie T. - Dispatcher
They are a very family-oriented company and take great care and have concern for all their employees. From the top to the bottom, they make you feel welcome. It is a pleasure working for them. Their concern for health, safety and well being is unmatched. They look after us and their general interest in taking care of their employees is very noticeable. It makes you feel good that you are a valued member of the team. Theres a lot of companies that push you to go, go, go, but Berry & Smith is not like that. They care about our wellbeing and see us as valuable people with lives outside our job. Everyone seems happy here and we enjoy being together.
Mike B. - Safety Assistant
Berry & Smith is great about helping their employees further their knowledgebase with training programs and encourage us to learn and grow. I’ve been provided a lot of opportunities here. From receptionist, to billing, to dispatch, to recruiting and retention. For as long as I’ve been here since 1986, it’s always been open door. Everyone is treated fairly, and we all feel like we are a part of the company.
Dina E. – Recruiting & Retention